FAQ

FAQ

Feel free to email me at virginia@smockingbirdsgifts.com if you have further questions or didn't see your question answered here!

Q: Are we allowed to shop in-store due to COVID-19?

A: Yes! We are still OPEN during our normal business hours and delighted to serve you the best way possible during these unprecedented times. 

Feel free to shop with us online where you can choose curbside pick-up, local delivery or shipping. Shipping is free on domestic orders of $75+.

Q: What are your store hours?

We are open and ready to serve our customers during the following times:

Our summer hours are in effect May 17-Sept 7 as follows: Tues-Sat 10-4

Sunday & Monday: Closed

Our online store is open 24/7!

Q: If I live in the Fulton area, can I just pick up my order from your store instead of having to pay for shipping?

A: Yes, absolutely! Just select Store Pickup during checkout and pick up during our regular store hours. Please feel free to come inside to pick up or call the store at 573-642-8010 and we will bring your order to your car. The address of our store is 529 Court Street Ste. 1, Fulton, MO, 65251. 

Q: Can I return or exchange an item I ordered in-store or online?

Please head to our Policies information page for detailed information.

Q: What happens if my order arrives broken?

We're so sorry that happened! We do our best to pack your items carefully but sometimes accidents happen during transit. Please take a picture of the damaged item and send, along with order number, to smockingbirdsgifts@gmail.com or text to 573-220-7297. Someone will contact you within 24 hours, excluding weekends.

Q: Do you provide gift wrapping?

We love to gift wrap and this service is complimentary at our brick and mortar location! 

Q: Do you ship worldwide?

We ship within the continental United States. We do not ship to Alaska, Hawaii, or APOs. Shipping is free on orders over $75. Orders are generally processed within 48 hours, Mon-Fri using USPS Priority, First Class or Ground. We make every effort to process orders as quickly as possible.

Q: How quickly do you respond to a customer service question?

We will respond to your questions within 24 hours and typically much faster!

Q: What do I do if an item is sold out?

If an item is sold out, please contact virginia@smockingbirds.com to see if the item can and will be restocked. You can opt to be added to our mailing list to stay up-to-date on the newest stock refreshes.

Q: Do you offer gift registries?

We do offer registries for weddings, wish lists and more! You can find our registry, create one and manage your own here!

Q: Can we reach out to you for gift recommendations?

Our store associates are always happy to assist with gift recommendations! It's one of the best parts of our day helping put together a gift for a loved one! Please call the store for additional help at 573-642-8010.

Q: I’m a maker! How can I get my product carried at Smockingbirds?

We're always looking for new and interesting products to carry at Smockingbirds! Please contact us at virginia@smockingbirds.com and let us know about your business, your products as well as sending your website, product line sheets and Instagram so we can fully appreciate your brand! Ultimately, we make the final decisions on products carried in the store and will reach out to you if interested.